Jervis Shopping Centre is Delighted & Excited to Celebrate Christmas 2021 with You & Your Family… And Everyone is Welcome!!
This year the Magic Elves are waiting for you, so they can create the most wondrous Christmas Experience for You and your Family…. After your Family create their very own Snow Storm!! It’s off to see Santa in his incredible North Pole Magic Grotto, receive your Presents and have a Wonderful Christmas Family Picture for 2021!
Please note that all visits to Santa must be pre-booked through this page (Spaces are limited, so please book early)
Although we are in a much safer place now, your Jervis Magic Santa Grotto Experience has been carefully designed and engineered to maintain all the safety measures you would expect, so you can relax and enjoy your Wondrous Christmas Experience. All the Fun & Magic remains but we have taken every precaution to ensure your Santa visit is safe including:
• Increased space within the grotto to facilitate social distancing.
• Hand sanitising stations.
• Separate air extraction & ventilation systems for Santa and your Family.
• Sanitisation of all touch points between each Santa visit.
• Electrostatic inhibitor spraying of Grotto.
Proof of vaccination is required for individuals 18+ years old. Individuals with proof of recovery from Covid-19 or those who are medically exempt will not require proof of vaccination
Santa and the Magic Elves are waiting…
PLEASE SCROLL BELOW TO BOOK THROUGH OUR RESERVATIONS CALENDAR
WE RECOMMEND READING THESE FREQUENTLY ASKED QUESTIONS BEFORE YOU BOOK
Q. Can I walk into Jervis Shopping Centre and book a ticket to Visit Santa?
A. No, all bookings must be booked in advance and online through prodjervis.wpengine.com
Q. Do I require proof of vaccination to visit Santa?
A. Proof of vaccination is required for individuals 18+ years old. Individuals with proof of recovery from Covid-19 or those who are medically exempt will not require proof of vaccination
Q. Can I book a ticket to visit Santa by phone?
A. No, all bookings must be completed online through prodjervis.wpengine.com
Q. Why must I pre-book my Santa visit when I haven’t had to previously?
A. For your Convenience Jervis wishes to minimise potential queues and gatherings where possible, to do this there is an Online Ticket Booking System at prodjervis.wpengine.com
Q. Can I change my booking time after I have purchased my Grotto Tickets online?
Once a Ticket order has been placed on the online Ticketing System, it CANNOT be CANCELLED or CHANGED in any way, including the numbers on Tickets.
Q. Do I need to print out my Tickets before I arrive at the Grotto?
A. We just need your NAME, DATE, TIME and PACKAGE as we will have details about your package if it has been booked. Come up to the ‘Magic Desk’ when you arrive for your Grotto Visit. Tickets can be displayed on a mobile device at Grotto check in.
Q. What if I do not receive my Tickets by email?
A. If you have booked your Tickets on the online ticket booking system, you will receive an email confirmation with all your Ticket Details. If you have given the wrong email address when booking, the online ticket booking system has no way or finding or confirming your booking.
Q. What if I arrive early to my Grotto booking?
A. Please arrive exactly 5 minutes before your confirmed booking, as per your Ticket. If you arrive early, enjoy the time to shop in the Jervis Shopping Centre.
Q. What if I arrive late to my Grotto booking
A. Unfortunately latecomers cannot be accommodated, but if you are late, please present to the Grotto Magic Desk.
Q. When do I collect my Santa picture and how long do I have to wait for it?
A. Your Santa picture will be ready to collect after your Santa visit and there is no wait time to receive your picture.
Q. What if my booking is cancelled due to further Government Covid 19 restrictions?
A. Your booking will be fully refunded.
Thank You & Happy Christmas
PLEASE NOTE: The calendar below takes approx 30-40 seconds to fully open so please allow enough time for it to load before trying to book.